Care Manager

The role

Zeraphos helps families care for their aging parents in India — we send trained care professionals into the home for regular visits and keep everyone updated, wherever they live. As a Care Manager, you'll own the day-to-day care experience for a group of elders: coordinating home visits, supporting our field care professionals (CareMates), speaking with families, escalating medical concerns, and making sure every elder in our care feels seen, heard, and looked after.

This is a remote role based out of Kerala, with occasional travel to family homes, partner clinics, and our Kerala office.

What you'll own

• Care quality for a portfolio of elders — you're accountable for how well each elder is looked after.
• Day-to-day care delivery — coordinating home visits between CareMates, families, and partner labs or clinics.
• Family relationships — you're the trusted point of contact for NRI families, keeping them informed through calls, WhatsApp, and visit reports.
• CareMate coordination — scheduling, supporting, and coaching the CareMates who make visits happen.
• Visit oversight — reviewing vitals and visit notes on the Zeraphos platform, and acting early on anything that looks unusual.
• Escalations — handling urgent situations calmly, from hospital accompaniment to lab follow-ups and doctor appointments.
• Continuous improvement — spotting patterns in the data and helping us make care better, week over week.

Requirements

• Strong judgment and the ability to recognize when to escalate a concern.
• Excellent verbal and written communication skills.
• Fluent in English and Malayalam.
• Comfortable using WhatsApp, email, and standard office software, and able to pick up new tools quickly.
• Healthcare, eldercare, care coordination, home health, or geriatric care experience is a plus.
• Experience interacting with patients' families is preferred.

Nice to have

• Prior experience in geriatric care, home health, or hospital coordination.

What we offer

• A foundational role with real ownership — you'll help write the playbook, not just run it.
• Work that matters — you directly shape how well elders are cared for, every single day.
• A flexible, hybrid work environment, with a mission-driven team building the future of elder care in India.
• Room to grow — shape how care is delivered as Zeraphos scales across Kerala and beyond.